New updates are being added at the end of this story …….
The original story (posted July 10, 2021) follows:
Several Oculus Quest 2 users have reported that they cannot download or install any apps or games for some time.
Judging from reports, the issue appears to have materialized over 17 hours ago and has yet to be resolved at the time of writing.
I just bought a game and it took my money and now it just has a spinning loading icon where you would click buy and it is loading … it is not in my library either, I tried to power off and on again the mission and it is still doing it
@OculusSupport hello. I cannot install any of my “not installed” applications. I also tried downloading a free app from the store, but it didn’t work either. Internet connection is fine, I contacted support and submitted a request. Thanks
Trying to download anything from the Oculus Quest Store results in an infinite spinning wheel and the purchased / downloaded item never makes it to the library.
Users have already tried basic solutions like turning Oculus Quest off and on again, but the problem persists.
However, some Redditors were able to pinpoint the culprit behind the bug preventing apps from installing on Oculus Quest 2.
Turns out, it was a recent firmware update that was released around the same time the reports started coming in.
But downloading and installing apps is not the only problem users are facing as some have even complained that all their installed apps have disappeared after the update.
Some have also reported that they cannot use Air Link at all due to not being able to play anything they have on a PC.
Fortunately, Oculus on Twitter has already acknowledged the problems by saying they are aware of them.
The VR headset company also said that the problem is temporary and will likely go away on its own, but that they are working to resolve it anyway.
Update 1 (December 16)
01:55 pm (REAL): Months later, a similar problem appears to have re-emerged as many users are unable to complete purchases, download games, or access the site. Fortunately, Oculus support confirmed that they are already working to resolve the issues.
We are working to resolve an issue with the Oculus Store not being able to complete purchases, download games, or potentially access the site. We are sorry for the inconvenience and will get back to you as soon as it is resolved. (Fountain)
Update 1 (December 16)
06:26 pm (REAL): Oculus support has confirmed that the issue where users are unable to install or download the game from the store has now been resolved.
We have resolved the issue that prevented you from completing purchases in our store. And now we are gradually rolling out a fix for an issue preventing certain titles from downloading correctly. This is happening slowly and we will update everyone when it is fully implemented. (Fountain)
Update 2 (December 25)
12:33 pm (REAL): Oculus support has shared some steps for those who are having trouble installing an app. Check them out below:
We see that you are having trouble installing an app and we have a couple of steps to help you:
1.) Make sure you have cloud backup enabled. See here: https://support.oculus.com/399621398228171
2.) Try to complete a factory reset. See here: https://support.oculus.com/149134797159340
Update 3 (December 27)
10:23 am (REAL): It has been observed that Oculus support is now asking affected Oculus Quest 2 users facing problems downloading and installing applications to contact them.
Update 4 (December 28)
05:14 pm (REAL): One person claims that they can fix the problem by freeing up more storage space on their drive (more than the app needs).
This happens to me when my storage is almost full. For whatever reason, the search needs more gigs during installation than the app says. Something like a shock absorber. Usually I have to remove a few things to get it working again. (Fountain)
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