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Oculus verification email not received and Horizon Worlds download issues

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Oculus is the virtual reality platform (owned by Meta) that offers both hardware and software, seeking a complete and immersive virtual reality experience.

Initial activation of Oculus devices involves receiving a verification code by email. But, according to various reports, some users never receive the code, so they cannot use their headphones.

Some users do not receive device verification email from Oculus

Users affected by the issue report that they are unable to activate their newly purchased Oculus device and that nothing they tried to solve worked (one, two, 3, 4, 5, 6, 7, 8, 9).

Oculus account problem

Got an Oculus this morning for Christmas and wanted to set it up. I downloaded the app and it won’t allow me to create an Oculus account. I keep getting a message saying something went wrong and please try again. Tried going to the Oculus website to try my luck and got to where they would send me an email verification and it never came. I need help on what I can do to fix this problem so I can play on my Oculus.
Fountain

Also, if affected users try to register an account through the app instead of the web, all they get is a “something went wrong, please try again” error message.

The problem also affects some current Oculus users who want to modify their accounts. After all, completing the process also requires a verification email, but they never receive it.

I tried to change my username, but did not receive a verification email.

I tried to change my username for Oculus, but when it asked for the verification code emailed to me, I never received the email. I have tried many times in the last 7 hours. Has anyone else had this? Or an idea how to deal with it?
Fountain

Oculus team is aware of the verification email issue

Recently, the Oculus team confirmed that they are aware of the annoying bug. But, they are just catching on, so they will start looking into it and sharing updates on it.

Hello Tpvan, thank you for communicating. We see that you are having trouble with verification emails. The engineering team recently identified this issue and is now working to fix it. We don’t have much information to share yet, but we will let the community know as soon as we have more information.
Fountain

It should be noted that this problem is not exactly new. There are reports that describe the same situation for many months. So it’s surprising that the Oculus team took so long to figure it out (1, 2).

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Fountain

Some Oculus players are unable to download Horizon Worlds

Horizon Worlds is the first game from Meta (formerly Facebook) with the metaverse in mind. It is designed for virtual reality environments where players can share and interact with each other.

As of January 9, the beta version of the game is available to all Oculus players who meet two conditions: live in the United States / Canada and be over 18 years old (one, two, 3, 4, 5, 6, 7, 8, 9).

However, some Oculus device users report that they are unable to download the game. When they search for it in the store, they only have the option to add it to their ‘wish list’ (1, 2, 3, 4, 5, 6).

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The Oculus team is reportedly aware of Horizon Worlds download issues

However, some users report that after contacting support, they confirmed that they are aware of the issue and are working to resolve it.

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Fountain

So, for now, it only remains to wait for the company to work on solving both situations. Finally, if there are any changes related to the matter in the next few days, we will update this article.

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