Sky Q & Sky+ HD boxes download failed issue acknowledged

As part of the Sky group, Sky Q is a subscription television service. The British-owned company operates in several countries including Germany, Ireland, Italy, Austria and the United Kingdom.

Sky Q combines traditional television with on-demand services and various third-party services. In July 2018, Sky Q reported that it has more than 3.6 million customers.


Subscribers can download their favorite shows using the cable box and even watch them on the go using the dedicated mobile apps.

But as is the case with any other on-demand service, users encounter some glitches that sometimes make the service unusable.

And according to recent reports, many say they have trouble downloading programs. People say that when they try to download any program on their Sky Q and Sky + Hd boxes, they get a download failed error.

The problem appears to be affecting both third-party broadband users and those on the Sky network. Customers said they try to reset their boxes and some even reset them, but the problem persists.


I recently joined sky and was given a free movie to choose, buy and keep. I chose the dark knight and bought this and it is now in my purchased section on recordings. However, when I tried to download many times, I keep getting a message at the top of my screen saying that the download failed due to a technical problem. Try it again later. Tried later multiple times and the same message keeps getting. Tried rebooting the sky box and my Wi-Fi router as well, which hasn’t changed and my storage is almost empty so it can’t be a problem either. What am I supposed to do?

Every program I try to download comes back with a download error, I have spoken with one of their team on the phone and they have put it in the basket as they say, but is there anything else that can be done? since a time ago

Fortunately, a Sky employee acknowledged the issue and shared a solution for Sky Q and Sky + HD customers facing the download failed error involving downloading content using the Sky Go app.

However, they did not share any timeframe on when Sky Q users will be able to download their favorite shows.

Hi all,
We are aware that we are experiencing issues with our Sky Q and Sky + HD boxes and customers are reporting intermittent failed downloads on On Demand content. This has been reported to be happening with both third-party broadband customers and our own Sky Broadband customers.
We realize that this will inconvenience everyone, especially during this time of year, and we want to assure everyone that the relevant teams are working hard to resolve this issue as soon as possible.

In the meantime, we ask that you do not change your DNS settings and, as a workaround, download its contents to your box via the Sky Go app.
I reached out to some users in this thread for help as we test different scenarios. If you want to participate in this, you can let me know below.
I am very sorry for the inconvenience this is causing.

Apple TV won’t charge

Aside from the failed download error, Sky Q and Sky + HD users say that the Apple TV app is stuck on Apple TV logo.

@SkyHelpTeam, can you tell me why the Apple TV app is not working?

@SkyHelpTeam why isn’t the Apple TV app working?

Fortunately, a Sky employee has shared a solution that could help fix the problem.

Hi all,
Apologies for not updating earlier, as advised by @ louise178, we are aware of an issue where the app is stuck on the Apple TV logo that we are currently investigating.
Temporary solutions:
On Sky Q boxes, resetting settings can help.
Home> Highlight Settings> Press> 0, 0, 1 Select on the remote control> Reset> Reset Settings

As always, we’ll stay tuned and update this article when Sky fixes the aforementioned issues, so stay tuned for updates.

Note: We have more such stories in our dedicated news section, so be sure to follow them too.

Featured Image Source: Sky

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